Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Peggy M

Peggy M

July 31, 2025

5  out of  5
rating by Peggy M
"I switched to State Farm and saved over $1000! The transfer was easy and didn’t take a long time. It’s worth shopping around! Their team is great!"
We responded:
"Thank you so much for your amazing 5-star review! We’re thrilled to hear that you had a great experience with us. Your kind words truly motivate our team to continue delivering the best service possible. We’re grateful for your support and trust, and we look forward to serving you again in the future. If you ever need anything or have any questions, please don’t hesitate to reach out. Thanks again!"
Profile photo of Alex Frerichs

Alex Frerichs

July 30, 2025

5  out of  5
rating by Alex Frerichs
"The best place to be! Everyone is so helpful and want to make it right for you!"
We responded:
"Thank you for sharing your positive experience with us! We’re delighted to know that you’re happy with our service. Your kind words inspire us to keep striving for excellence. We truly appreciate your support and look forward to serving you again soon!"
Profile photo of kali pierce

kali pierce

July 29, 2025

5  out of  5
rating by kali pierce
"love state farm! work with alex!"
We responded:
"We truly appreciate your 5-star rating! It’s fantastic to hear that you had a positive experience. Your feedback encourages us to maintain our high standards and continue improving. Thank you for choosing us, and we look forward to serving you again soon."
Profile photo of Michelle Werner

Michelle Werner

July 1, 2025

1  out of  5
rating by Michelle Werner
"I received a call at 8:36 AM this morning asking if I was interested in home and auto insurance quotes. I explained that I was already getting a good deal on my auto policy and that it wasn’t a good time, as I’m in the middle of planning a move. I even shared who I’m currently insured with. Then—at 11:08 AM—I got another call from the same office, asking the exact same thing. I’m trying to work! When I pointed out that I had already spoken with someone earlier, the caller said, “That was probably my co-worker, not me,” and then immediately asked again if I was interested in quotes. Seriously? Either the right hand and left hand aren’t talking to each other, or they just don’t care. If I had been considering them for quotes, this definitely turned me off. It came across as disorganized at best, and disrespectful of my time at worst. It felt more like a pushy sales tactic than a professional outreach—and that’s not the kind of service I’d want from an insurance provider."
Profile photo of Penny Robertson

Penny Robertson

March 13, 2025

5  out of  5
rating by Penny Robertson
"We had an easy transition with amazing rates! Everyone we encountered was very polite and courteous. Definitely looking forward to a long relationship with State Farm!"
We responded:
"Thank you so much for the great review! We truly appreciate your kind words and support. It means a lot to our team, and we’re glad you had a wonderful experience. Looking forward to serving you again!"
Profile photo of Janet Desiree Rodgers Webber

Janet Desiree Rodgers Webber

October 20, 2024

5  out of  5
rating by Janet Desiree Rodgers Webber
"Will and Dalton have more than exceeded our expectations. Besides a tremendous savings on our policies, they have provided us with incredible customer service. Above and beyond does not begin to describe it (Will even personally reached out to us to check on the safety of a property we own out of state that they can't even insure, which was in the path of a major storm). We look forward to working together and knowing that we've got someone 10 minutes from us who has our backs and will advocate for us anytime we have another "worst day.""
We responded:
"Thank you sincerely for your wonderful review! We’re incredibly grateful for your positive feedback and support. It’s rewarding to know that our efforts made a difference in your experience. We look forward to continuing to provide you with exceptional service in the future. Please don’t hesitate to reach out if there’s anything we can assist you with!"
Profile photo of Kenzie C.

Kenzie C.

October 17, 2024

5  out of  5
rating by Kenzie C.
"had issues with my rate but i just had to give a shoutout to Amanda! she’s their new receptionist and she’s been great! made talking on the phone so painless"
We responded:
"Amanda is great! We are glad we were able to help, and we are always happy to help in the future!"
Profile photo of Georgia pierce

Georgia pierce

August 27, 2024

5  out of  5
rating by Georgia pierce
"We saved 50% of our insurance costs and increased our coverage with an umbrella policy … no brainer! Will is very helpful and took the time to explain all of the fine details of insurance! Highly recommend this agency!"
We responded:
"Thank you for the great review! We truly appreciate your support and are glad you had a positive experience. Looking forward to serving you again soon!"
Profile photo of Aj Swaim

Aj Swaim

June 28, 2024

5  out of  5
rating by Aj Swaim
"My neighbor was cutting a tree down on his property and it landed on my fence. I didn’t know what actions to take so I called my agent for advice. I explained that my Dad recently passed and he would be who I called to get advice from because I’m unsure how to do all this adulting stuff! Mitch was awesome and walked me through all the steps and answered all my “what if” questions. I didn’t feel dumb or judged for any of my questions and now I feel confident on how to handle this situation and what my rights are. I appreciate the help so much! Thank you Mitch! 10/10 recommend State Farm for all your insurance needs!"
We responded:
"We truly appreciate your 5-star rating! It’s fantastic to hear that you had a positive experience. Your feedback encourages us to maintain our high standards and continue improving. Thank you for choosing us, and we look forward to serving you again soon. If there’s anything you need, don’t hesitate to reach out!"
Profile photo of Thomas Eby

Thomas Eby

May 14, 2024

5  out of  5
rating by Thomas Eby
"DO NOT get insurance from State Farm. Every 6 months they raised my premium, and when I cancelled my policy they took an additional month of insurance premiums and wouldn't refund it."
Profile photo of Jake Tucker

Jake Tucker

April 29, 2024

5  out of  5
rating by Jake Tucker
"I am grateful to have an agent like Dalten to rely on when things (inevitably) go wrong in life. His work ethic and customer service is unmatched and I can’t recommend him enough. 10 stars ⭐️"
We responded:
"Thank you very much for your wonderful 5-star review! We’re delighted to know that you had such a positive experience with us. Your feedback inspires our team to keep providing top-quality service. We truly appreciate your support and confidence in us, and we look forward to assisting you again soon. If you ever need anything or have any questions, please feel free to get in touch. Thanks again!"
Profile photo of Deborah Jones

Deborah Jones

August 22, 2023

5  out of  5
rating by Deborah Jones
"Mitch found me house insurance when no other company would insure me due to a house fire claim. He saved me money on both house and car insurance."
We responded:
"Thank you for sharing your positive experience with us! We’re delighted to know that you’re happy with our service. Your kind words inspire us to keep striving for excellence. We truly appreciate your support and look forward to serving you again soon!"
Profile photo of Teresa Stevens

Teresa Stevens

July 27, 2023

5  out of  5
rating by Teresa Stevens
"Will is very professional and great to work with"
We responded:
"Thank you for your fantastic 5-star review! We’re so happy to hear that you’re pleased with our service. Your support means a lot to us and motivates our team to keep delivering exceptional experiences. Please let us know if there’s anything we can assist you with in the future!"
Profile photo of sterling taber

sterling taber

July 4, 2023

5  out of  5
rating by sterling taber
"Dalton took my call on July 2nd, a Sunday, to help me with an out of state problem I was having. THAT'S service!"
We responded:
"Thank you for the review! We truly appreciate your support and are glad you had a positive experience. Looking forward to serving you again soon!"
Profile photo of Christyn Biswell

Christyn Biswell

April 18, 2023

5  out of  5
rating by Christyn Biswell
"Great rate. Very helpful. Followed up on all our questions in a very timely manner. Thanks, Mitch and the State Farm team!"
We responded:
"We greatly appreciate your feedback! Mitch does a great job and we are so glad to hear he took such great care of you and your family!"
Profile photo of caleb estep

caleb estep

April 13, 2023

5  out of  5
rating by caleb estep
"Great insurance company to have. I've had no problems and always am taken care of. Dalton Temples is a great guy, easy to work with and easy to understand. Would totally recommend this company, particularly this business location here in Monticello, Illinois."
We responded:
"Greatly appreciate the awesome review! We always enjoy our conversations on and off the basketball court! "
Profile photo of Blake Evans

Blake Evans

April 13, 2023

5  out of  5
rating by Blake Evans
"Dalten and his team are excellent! They’ve helped answer several questions I have had (quote related or general questions about my insurance policies) and made it super easy to setup my renters insurance. Highly recommend, they are an amazing team!"
We responded:
"Your 5* review means a lot! We take pride in making sure our great customers' questions and concerns are always addressed."
Profile photo of Tiffany Miller

Tiffany Miller

April 13, 2023

5  out of  5
rating by Tiffany Miller
"Dalton and his team are great! They are very knowledgeable on insurance. Return calls in a timely manner. I would Recommend them to anyone!"
We responded:
"Thank you so much for your feedback! We take pride in being knowledgeable for our customers and providing advice throughout all of life's changes. "
Profile photo of Darren Meade

Darren Meade

April 5, 2023

5  out of  5
rating by Darren Meade
"Great insurance office. I highly recommend this State Farm branch for all your insurance needs. Kirby in the office was extremely helpful and professional when answering all my questions."
We responded:
"Thank you so much, Darren. We greatly appreciate it. We are so glad that Kirby was able to help and answer all of your questions. "
Profile photo of bes b

bes b

April 5, 2023

5  out of  5
rating by bes b
"They have always answered my questions or returns my calls in a timely manner. They offer solutions to my insurance needs and give sound advice. Highly recommend!"
We responded:
"Thank you for the 5* review. It means a lot to our agency. "
Profile photo of Bryce Pankau

Bryce Pankau

April 5, 2023

5  out of  5
rating by Bryce Pankau
"Best agency in the business - these guys know what they’re doing. You won’t regret going here."
We responded:
"Thanks a bunch, Bryce! We greatly appreciate your trust in us!"
Profile photo of Melissa Munster

Melissa Munster

April 5, 2023

5  out of  5
rating by Melissa Munster
"Our families experience with Dalten and team have been wonderful! The team has been very responsive to our insurance needs and questions. We recommend Dalten and team for insurance needs!"
Profile photo of Sam Noonan

Sam Noonan

April 4, 2023

5  out of  5
rating by Sam Noonan
"Great customer service! I reached out for a quote and heard back within a timely manner and were very helpful"
Profile photo of Kassandra Eickmeier

Kassandra Eickmeier

April 4, 2023

5  out of  5
rating by Kassandra Eickmeier
"Dalton and his associates were extremely helpful and professional. Nothing but a positive experience"
Profile photo of Tom Brittenham

Tom Brittenham

April 3, 2023

1  out of  5
rating by Tom Brittenham
"Poor service, trying to get help from them but when it wrong 3 times they were trying to tell me that it was my fault or that was just the way it goes"
We responded:
"I am sorry for the confusion, Tom. Since we do not have you insured and the person that hit you was insured at a State Farm office in Decatur, IL, we could not see or access the claim on our side. Our offices work independently of one another. "